Privacy policy
furbd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contents
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
- Cookies
- Third-party services
Contact Details
Telephone
07862 695161
What Information We Collect, Use, and Why
Providing Services and Goods, Including Delivery
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking.
Operation of Customer Accounts and Guarantees
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
Service Updates or Marketing Purposes
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
Additional Information We May Collect
We also collect or use the following information for service updates or marketing purposes:
- Racial or ethnic origin
Legal Requirements
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
Queries, Complaints or Claims
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are, in brief, set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your Rights
Right of Access
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Right to Rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Right to Erasure
You have the right to ask us to delete your personal information.
Right to Restriction of Processing
You have the right to ask us to limit how we can use your personal information.
Right to Object to Processing
You have the right to object to the processing of your personal data.
Right to Data Portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Right to Withdraw Consent
When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and, in any event, within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Providing Services and Goods
Our lawful basis for collecting or using personal information to provide services and goods is:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Operation of Customer Accounts and Guarantees
Our lawful basis for collecting or using personal information for the operation of customer accounts and guarantees is:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Service Updates or Marketing Purposes
Our lawful basis for collecting or using personal information for service updates or marketing purposes is:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal Requirements
Our lawful basis for collecting or using personal information for legal requirements is:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Queries, Complaints or Claims
Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where We Get Personal Information From
- Directly from you
How Long We Keep Information
At furbd, we only retain personal data for as long as necessary to provide our services. This includes maintaining customer data for as long as the account is active and for up to 2 years after account deactivation, in compliance with legal and business requirements.
After this period, all personal data will be securely erased or anonymised.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s Address
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline Number
0303 123 1113
Website
https://www.ico.org.uk/make-a-complaint
Cookies
Our website uses cookies — small text files placed on your device — to help the site function properly and to understand how visitors use it.
We Use the Following Types of Cookies
Essential Cookies
Required for the website to work (e.g. your shopping basket and checkout).
Analytics Cookies
Help us understand how visitors navigate the site so we can improve it (e.g. Google Analytics).
Marketing Cookies
Used to show relevant ads on other platforms (e.g. Google Ads).
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.
Third-Party Services
To operate our website and process your orders, we share data with the following trusted third-party services:
Shopify
Our website and ecommerce platform, which processes and stores order data.
We use Google Analytics to understand website usage and Google Ads to promote our products.
Payment Processors
Your payment details are handled securely by our payment provider at checkout and are never stored by furbd directly.
Each of these providers has their own privacy policy and is required to handle your data securely and in line with applicable law.
Last Updated
28th May 2026
