Shipping policy
Shipping Policy
Where We Deliver
We currently deliver to addresses within the United Kingdom only.
Delivery Times
We aim to dispatch all orders within 1–2 working days of payment being confirmed. Once dispatched, you can expect your order to arrive within 3–5 working days.
Orders are processed Monday to Friday, 8am–4pm. Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery Costs
Delivery costs are displayed at checkout before you complete your purchase.
Tracking Your Order
Where available, tracking information will be sent to your email address once your order has been dispatched.
Missing or Damaged Deliveries
If your order hasn't arrived within 7 working days of your dispatch confirmation, or if your item arrives damaged, please contact us:
Email:
ask@furbd.org.ukPhone: 07862 695161
Hours: Monday–Friday, 8am–4pm
